Data Centres

Q: What security measures are in place at Atturra’s data centres?

A: Our facilities feature strict physical access controls, including Multi-Factor Authentication entry, cameras, 24/7 monitoring, and enterprise-grade cybersecurity. Atturra is ISO 27001 certified, ensuring we adhere to best practices for information security. Your data and infrastructure are protected to a level that most in-house setups cannot match. Where we use third-party facilities, their standard must be at or above our minimum security standards to be considered.

Q: Do Atturra’s services meet compliance requirements and standards? 

A: Yes. Our data centres meet local legal and privacy standards. Your environment is hosted in-country, which simplifies compliance and ensures data sovereignty. We also support audits and industry-specific compliance as needed.

Q: What certifications or audits do your data centres have? 

A: We are ISO/IEC 27001 certified in ANZ, and across all locations, we follow Tier III principles for uptime and redundancy, aligning with standards such as ISO 22301 for Business Continuity.

Q: How is pricing structured for colocation? 

A: We offer flexible, transparent pricing based on rack space, power use, and network needs for colocation. There are no hidden fees.

Q: What contract terms are available?

A: We offer flexible terms, from month-to-month to multi-year options.

Q: Is using Atturra’s data centre services more cost-effective than running our own servers? 

A: Most often, yes. Colocation can reduce capital costs, improve efficiency, and eliminate the hidden costs associated with on-premises management. You gain enterprise-grade infrastructure without the overhead. This can also be a great alternative to Public Cloud services which are typically harder to budget and manage costs.

Q: What uptime and reliability can we expect? 

A: Atturra delivers 99.99% uptime, with full redundancy in power, cooling, and networking. Our systems are built for continuous operation and high availability.

Q: How does Atturra handle major events or disasters? 

A: We operate five owned NZ data centres for geographic redundancy. In Australia, we are located in 6 locations, leveraging leading industry Data Centre providers. You can run primary systems in one and failover to another. All sites are engineered for local risks.

Q: What is Atturra’s network performance and connectivity like? 

A: We’re carrier-neutral with high-speed interconnects and direct cloud links. Latency is minimal for ANZ users. You can bring your own carrier or use ours. We also have direct connections into public cloud providers to offer true, hybrid-cloud solutions.

Q: Do you offer Service Level Agreements (SLAs) for performance and support? 

A: Yes. SLAs cover uptime, response times, and environmental controls. We have standard SLA documents we can share upon request.

Q: How do companies migrate to Atturra? 

A: We provide hands-on migration support, including planning, transport, setup, and testing. You’re guided through every step to ensure a smooth transition.

Q: How long does onboarding take? 

A: From a few days to a few weeks, depending on complexity. We plan around your schedule to minimise disruption.

Q: Is it possible to start with a hybrid approach or trial?

A: Yes. Start small or hybrid. Co-locate part of your setup or test workloads in our cloud. Scale up as confidence grows.

Q: What support does Atturra provide? 

A: 24/7 support with direct access to engineers. We also offer remote hands and optional managed services to support your infrastructure.

Q: What are Atturra’s support SLAs? 

A: Critical issues get an immediate response from our local 24/7 engineering teams. Non-urgent issues are also handled quickly, SLAs include response and resolution targets and regular updates.

Q: Does Atturra offer managed services? 

A: Yes. We offer a comprehensive managed service, including end-user support, application and infrastructure management, data protection backups, firewalls, monitoring, patching, and more. We can manage as much or as little as you need.

Q: Can Atturra’s services scale as a business grows? 

A: Yes. Start with one rack or rack-unit and grow as needed. We support scaling across multiple data centres.

Q: Is hybrid or multi-cloud supported? 

A: Yes. We support hybrid and multi-cloud environments, with private links to major global cloud platforms.

Q: Why choose a local provider over a global one? 

A: Local data means lower latency, better compliance, locally-based support, and transparent pricing. We can customise solutions to your business.

Q: Can we use Atturra with global clouds? 

A: Yes. Our infrastructure integrates seamlessly with AWS, Azure, and other leading cloud platforms. Use Atturra for sensitive or core systems and the public cloud for scale.