Maintaining, optimising and upgrading your systems and software on a regular basis can seem like a daunting task. These activities use valuable resources, money and time that could be better utilised elsewhere to support your organisation. Whether it’s dealing with a sudden technical glitch or implementing new functionalities, the need for ongoing support is critical to ensure your investments produce optimal results.
Team up with industry experts
Not all managed services are created equal. It’s important your IT partner has deep and wide experience in your industry and in the functional areas of the technology you depend on. Our 110+ consultants support the application needs of local government, federal government, education, health & community services and utilities.
We’re also the largest independent provider of services for TechnologyOne applications in Australia and an alliance partner with Infor. This independence from technology vendors means we’re not constrained by their sales and marketing direction. Our focus is to make sure you get the most out of your technology investments. Being independent also allows us to offer a balanced and impartial perspective on how you can best leverage applications and meet your organisation’s goals.
Working together for your success
We’re committed to providing you with the best of what’s available in the market. This means offering a more personalised service and a holistic approach in meeting your technology needs. As a long-term business partner, we provide consistency in personnel and knowledge, so your team always feels supported and understood.
Our goal is to deliver business solutions that enhance efficiency across your organisation’s processes, not just technical support. This commitment to comprehensive, tailored service means you can focus on what you do best while we take care of your technology needs.
What you can expect from us
Our remote service model saves you on travel and accommodation costs, while still providing you with thorough consultation and support. You will have the flexibility to access our business project teams for larger projects whenever needed. Our simple Service Desk Management tools, including a client portal facilitates easy communication and management. Regular client meetings and reviews ensure we remain aligned with your goals, so you are always informed and in control of every step in the process.
Additionally, our client support services encompass service desk management, incident management, system administration and change management. Our skilled and experienced consultants, all based in Australia, provide functional application support. Examples of our services include:
- Testing across upgrades, new releases and software revisions to ensure smooth transitions and minimal disruption to your users.
- Emergency assistance for bug fixes and system disruptions with rapid response to critical system issues.
- Additional support for deadline-driven activities to help you meet crucial deadlines, such as year-end close.
- Consulting services for non-daily activities, including building and implementing new reports and other periodic tasks.
- Project management from our expert consultants, from initial consultation through to completion.
Our services cover all TechnologyOne and Infor Pathway applications
At Atturra, we offer a comprehensive suite of services designed to support and enhance your use of TechnologyOne and Infor Pathway applications. Below is an overview of the key services we provide to help you get the most out of these core business applications.
- Service Desk Management. We offer a single point of contact for all your support needs, streamlining communication and ensuring a timely resolution of issues. Our incident change logging and tracking system provides you with full transparency and the latest information on the status of your request.
- Incident Management. Our incident management services are designed to swiftly resolve issues, minimising downtime and maintain productivity. Our team continuously monitor system operations to proactively identify and address potential problems before they impact your users.
- System Administration. We proactively monitor your applications, ensuring optimal performance of your TechnologyOne application. We’ll ensure your systems are up to date and function correctly. This approach helps prevent problems and quickly resolve any that occur.
- Change Management. We manage the implementation of changes to your systems, ensuring seamless transitions with minimal disruptions to your operations. Our detailed reporting on the implementation process keeps you informed with the insights needed to understand the impact of changes on your business.
- Service Level Management. Know exactly what to expect from us with clear services and performance metrics. We are transparent when it comes to managing service costs, so you’ll receive value for your investment. With regular reviews and reporting, you can be kept up to date on our performance.
Plus, being a part of a leading IT consulting company, we ensure your business runs smoothly across the board. With support and expertise in safety solutions and change management, we help set your organisation up for long-term success and a seamless user experience.
Contact us today to learn more about how our team of experts can help optimise your investments and achieve your organisation’s objectives and goals.