Optimising User Experience in Education

Atturra, 5 min read

In today’s digital era, where so much of our daily activities happen online, user experience is critical. People expect and demand that engaging with organisations will be a straightforward and positive process, with flexibility and convenience. Education institutions are certainly not exempt from this expectation. This year we’ll see schools doubling down on efforts to position themselves as accessible partners in learning, with students, teachers and caregivers.

Why is User Experience Important?

User experience in education refers to how students, educators and caregivers feel when interacting with their school through IT systems and programs. It includes aspects such as accessibility, functionality, feedback, design, and usability. In a 2021 report, 90% of teachers said that use of IT systems and programs improved their teaching effectiveness.

User experience can also benefit the school or institution by enhancing its reputation, competitiveness, and innovation. A user-friendly interaction with a school’s IT system can increase the confidence of stakeholders about the school’s quality, and in turn help the school to attract and retain more students and teachers.

Improving User Experience in Education

Improvement requires a user-centric mindset and approach. It means understanding the needs and preferences of the students, teachers, and caregivers, and designing and delivering IT systems and programs that meet or exceed their expectations. It also means using digital technologies to enhance and streamline the interactions and processes.

How Atturra can help

Atturra’s experienced education consultants can help improve your school’s user experience by providing expert advice, tools, and strategies on using IT systems and programs efficiently and effectively.

We can support you by going through the below steps:

1. Conduct user research to help your school understand the needs and preferences of your stakeholders, and design and deliver IT systems and programs.
2. Define user requirements to create a clear, strategic scope and plan for IT projects and initiatives.
3. Design user interfaces that are easy to understand and access.
4. Evaluate user experience to support your school and identify and fix any issues.
5. Implement user feedback to communicate and deliver user feedback, monitor, and measure outcomes and impacts of their IT systems and programs.

By utilising these simple steps with the help of our expert consultants, you can improve the user experience of your stakeholders and create a more satisfied and loyal user group.


1. How is technology being used in Australian classrooms? (2021) Promethean World. Available at:

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