- CRM to provide a strong digital foundation for the new agency as a ‘single source of truth’ to support those affected by extreme weather events, such as drought and flood.
- Solution architecture developed during discovery and design.
- Third party integrations, including Australian Business Register, Maptaskr and AddressFinder.
- Privacy obligations at the centre of the design.
- CRM provides trip planning and marketing capabilities.
- Minimal Viable Product launched December 2020, followed by beta version in February 2021.
To support the newly formed National Recovery and Resilience Agency, a cloud-based customer relationship management (CRM) system was developed by Atturra Cloud & Applications.
The cloud-based system was designed to ensure the Agency’s Regional Recovery
Officers – who are out and about in communities affected by flood, drought and bushfire, sometimes with limited network connectivity – can stay connected to the latest information relevant to a particular affected region. The system also manages the interactions with insurance agencies, banks, and Federal and State departments offering grants and other support.
The platform uses Dynamics 365 for CRM, relying on its out-of-the-box capabilities to provide easy access to the system.