Delivering a better client and carer experience with a single view of customer

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atturra,
4 min read

CLIENT

Social Service Provider

Business Area

Data & Integration

Industry

Local Government

For more than 50 years, the client has been the social services arm of a church, touching the lives of over 160,000 people from over 200 small service sites.

Key Challenges

  • Security concerns of the staff having access to systems prior to leaving the organisation.
  • Disparate data between systems.
  • Highly manual on/offboarding processes.
  • Existing integrations were difficult to manage due to technical complexity and manual development Key Challenges.
  • Efficiencies gained through automating these processes could be used to serve other functions within the business as well as to remedy security concerns.

Atturra Boomi Solutions

  • Review and optimise the current flow of information for these employees.
  • Implement Boomi Master Data Hub (MDH) Solution for low-code integration.
  • Create single view of customer or golden record of employee data.
  • Synchronise employee data between Payroll and Azure Active Directory.

Key Outcomes

The client has achieved the following major outcomes with Boomi MDH implementation by Atturra:

  • Centralised employee data with instant look-up ensuring swift and accurate care.
  • Seamless service order processing with single system login for carers.
  • Automated onboarding and offboarding of support workers.
  • Model integrations with Boomi low-code and visual integration modelling tools.
  • Improved solution resilience and error handling.

Achieve your business and tech goals with a robust integration strategy.

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