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Delivering a better client and career experience with a single view of customer

For more than 50 years, the client has been the social services arm of a church, touching the lives of over 160,000 people from over 200 small service sites.

socialservice

Key Challenges

  • Security concerns of the staff having access to systems prior to leaving the organisation.
  • Disparate data between systems.
  • Highly manual on/offboarding processes.
  • Existing integrations were difficult to manage due to technical complexity and manual development Key Challenges.
  • Efficiencies gained through automating these processes could be used to serve other functions within the business as well as to remedy security concerns.

Atturra Boomi Solution

  • Review and optimise the current flow of information for these employees.
  • Implement Boomi Master Data Hub (MDH) Solution for low-code integration.
  • Create single view of customer or golden record of employee data.
  • Synchronise employee data between Payroll and Azure Active Directory.
Client
Social Service Provider
Scope of work
Data & Integration
Industry
Local Government

Atturra created a single source of truth (Golden Record) within Boomi MDH for support workers, which has made the jobs of our tech teams easier and made the lives of our carers and clients much better. Their team brought in a thorough and strategic approach with superior DevOps capabilities.

Chief Architect

Key Outcomes

The client has achieved the following major outcomes with Boomi MDH implementation by Atturra:

  • Centralised employee data with instant look-up ensuring swift and accurate care.
  • Seamless service order processing with single system login for carers.
  • Automated onboarding and offboarding of support workers.
  • Model integrations with Boomi low-code and visual integration modelling tools.
  • Improved solution resilience and error handling.

Achieve your business and tech goals with a robust integration strategy.