Atturra Provides Business Insights into Potential of Microsoft Solution for Super SA

The Insurance and Claims Business Unit of Super SA managed the processing of changes to member’s superannuation insurance entitlements (increases and decreases) and assesses and pays their insurance claims.

Super SA staff were heavily reliant on various systems – mainly email, Excel and Word – to coordinate these activities. Members are asked to complete paper or Adobe PDF forms and email or hand deliver them to Super SA.

With limited collaboration tools and an often siloed approach, the Super SA team faced reporting limitations, staff workload management issues, and needed to improve business efficiency.

After observing how Atturra had made a commitment to improving tech for South Australian government and businesses, Super SA engaged us to assess their current state and determine if Microsoft capabilities could improve both administrative and customer experience.

Over a 5-week period in 2024, Atturra worked with Super SA to understand their existing business processes. A series of workshops and interviews helped uncover pain points, user journeys and goals.

Using this knowledge, Atturra created a proof-of-concept solution to demonstrate the suitability of Microsoft Dynamics 365, Power Platform and Copilot as a platform for Super SA’s business process management. Automation was a key feature of the suggested solution, including how Copilot could interact easily across the system to save administrative time.

Importantly, the proof-of-concept demonstrated how other aspects of Super SA’s customer engagement could be scaled once a foundation system was established.